FAQ

FAQ – We’re Here to Help!

1. What kind of products do you sell?
We sell new, trending, and problem-solving products across categories like home, personal care, gadgets, kitchen, and more. All are quality-checked and delivered with free shipping.

2. Are your products original and high quality?
Yes — no knockoffs, no cheap variants. We source only premium-quality versions of trending products that actually work and last.

3. Is shipping really free?
Absolutely! We offer 100% free shipping all over India — no hidden fees or surprise charges at checkout.

4. When will I receive my order?
We usually deliver within 3–5 business days after dispatch, depending on your city or town.

5. Do you accept Cash on Delivery (COD)?
Yes! You can choose Cash on Delivery during checkout. For faster processing, you can also prepay via UPI, card, or wallet.

6. How will I know if my order is confirmed?
You’ll get a confirmation by SMS, email, and WhatsApp after placing your order. We’ll also notify you once it’s shipped.

7. Can I cancel my order?
Yes — you can cancel your order before dispatch. Just message us on WhatsApp or email us with your order number. (For full details, check our Cancellation Policy.)

8. What if I receive the wrong or damaged product?
Don’t worry. Just record an unboxing video and share it with us within 24 hours of delivery. We’ll send a replacement or issue a refund, no questions asked.

9. Do you offer returns or exchanges?
Yes — only for damaged or wrong products. Raise a return request within 2 days of delivery along with an unboxing video.

10. How do I contact your support team?
We’re available on:
📞 WhatsApp / Call: 8306747227
📧 Email: support@grabdealz.in
🕒 Monday to Saturday, 10 AM – 6 PM